Customer Service | customer loyalty | customer retention | customer satisfaction | job satisfaction
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| Link ID |
1003 |
| Title |
Customer Service | customer loyalty | customer retention | customer satisfaction | job satisfaction |
| Url |
http://www.thatscustomerfocus.com/ |
| Description |
This book will help you understand customer service from the customer's point of view. It shows you how to create customer loyalty and improve profitability through customer retention. It goes beyond mere customer satisfaction and explains why exceeding customer expectations is critical to creating customer loyalty. It explores customer-focused leadership and its role in creating job satisfaction and it shows you how employee satisfaction is strategically linked to customer satisfaction. It shows you how to listen to the voice of your customers and describes not only what to listen for, but what to do with this critical information. It offers tools, tips and approaches to help you provide your employees with the customer service training they need, and more.
More Info Visit: Customer Service | customer loyalty | customer retention | customer satisfaction | job satisfaction
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| Category |
Business to Business > Management |
| Date |
May 11, 2007 |
| Contact Name |
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